FAQs

We accept all major credit and debit cards through the PayPal and Stripe options on this site. PayPal and Stripe processes your payment securely on our behalf so you can rest assured your card details are kept safe. 

Due to the fragile and perishable nature of our products, we only ship to the UK and Ireland in warmer seasons. This site will only calculate postage for the UK and Ireland. Shipping for International delivery is available on request, please contact us for details.

At Maple Molly’s we have stock and made to order Favours and Gifts. If ordering a stock item this is normally despatched in one to two days via Royal Mail 48 or next working day if ordered before 1pm with DPD next day. If you are ordering a made to order item your postage transit time will begin once despatched.

Our Standard shipping

Standard UK Royal Mail 48 (2/3 Day Transit NOT guaranteed) this applies to items weighing under 2kg – £3.95

DPD Next Day (UK Mainland) – £7.95

Collect from Store – Free

Free Standard Postage for spends over £100 (Cart Value without postage)

Our standard postage is £3.95 for orders weighing under 2000g, postage is based on Royal Mail 48 business post and is calculated on weight. Maximum (UK Mainland) postage is £7.95 for items weighing over 2000g and will be posted via courier normally next day delivery but can take up to two days.

HIghlands, Islands, Northern & Republic of Ireland

UK, Highlands, and Northern Ireland is standard UK postage under 2kg, Items weighing over 2kg will to be posted via DPD two day service at a cost of £14.00, a next day service is availabe at request for an extra premium.

Republic of Ireland is a flat rate £14.00 up to 30kg

Islands over 2kg is a flat rate of £18 up to 30kg

 

 

We offer a bespoke personalised service at Maple Mollys, we do need a few days to process and manufacture your order. All depending on the quantity ordered, the chocolate and materials can all add to the processing time.

On average an order of 30 lollipops will take 3-5 working days to complete and then despatch, this can also be effected by seasonal periods such as Christmas/Easter etc which can lengthen the production period to 7-10 working days.

We do recommend ordering in advance for any event, we do take bookings and you can pre order up to 12 months before your event, your order will then be booked into a prime slot to be received at your chosen time. Pre bookings do require payment in full and is fully refundable up to 28 days before your date of event.

Please contact us via email: info@maplemollys.co.uk by using our contact us form or by calling 0116 2837202 for any questions regarding lead times.

At Maple Molly’s we use the finest Belgian Chocolate used by chocolatiers all over the world. the majority of our feedback relates to our delicious chocolate but samples are available to purchase should you wish to try before you commit to those Wedding or party favours, we do offer a refund on your sample purchase should you go ahead (minimum purchase will apply)

At Maple Molly’s our chocolate has no less than a 12 month best before date from production, however we do recommend that once your order is received it is consumed within three to four months to enjoy the chocolate at its best, although the chocolate perfectly fine as long as stored correctly.

Chocolate is best stored in stable room temperature condition, we recommend that you store your purchase in its box in a cool cupboard away from bright lights, strong odours and heat. Please do not store your chocolate in a cold place such as a refrigerator as a rapid change in temperature may cause your chocolate to bloom, dis-colour or even alter the taste.

Our Belgian Chocolate Brand is nut and Gluten Free and allthough we are very careful at Maple Molly’s we cannot guarantee our chocolate once it is manufactured into your gift/favours to be Nut/Gluten free, we do work in a kitchen that may contain traces of Nuts and Gluten.

For further information regarding allergies, our main chocolate ingredients are listed below:

  • Milk Chocolate: 33.5% Cocoa Content: Sugar, Cocoa Butter, Whole Milk Powder, Emulsifier: Soya Lecithin, Natural Vanilla.
  • Dark Chocolate: 55% Cocoa Content: Sugar, Cocoa Butter, Emulsifier: Soya Lecithin, Natural Vanilla.
  • White Chocolate: 28% Cocoa Content: Sugar, Cocoa Butter, Whole Milk Powder, Emulsifier: Soya Lecithin, Natural Vanilla.

For all other ingredients on a certain product if not listed please contact for details before purchasing.

That’s easy, give us a call. Tell us the occasion, how much you wish to spend and we will walk you through the process of choosing the perfect gift or favours. That’s all there is to it!