CALL US: 07713862527 

Terms & Conditions

LE18 1JX
Temporary phone number: +44(0)7713862527
[email protected]

Our priority is complete customer satisfaction.

1. Our Guarantee

At Maple Molly’s we are committed to providing an excellent service. If you have sent or received one of our Chocolate Gifts or favours that you are not entirely happy with, please contact us with your comments; we need to know where we can improve our service and products, and will do all we can to put it right for you. We will respond to all queries within 72 hours.

2. Our Offers

Any offers, discounts or voucher codes we issue are designed to be used independently, and are not available in conjunction with any other offer.

3. The Contract Between Us

We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

4. Price

4.1 The prices payable for products that you order are as set out in our website

4.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges depend on the size and weight of your order and will be shown in the shopping basket once you have selected your items and delivery option.

4.3 Occasionally, your delivery address may be classified as ‘remote’ by our courier which means that different delivery times and rates may be applicable. Should this be the case, we will contact you before your order is processed advising of the new delivery time and rate. You will then be given the option of proceeding with the new costs or cancelling your order at no cost.

5. Re-Sale

We offer wholesale and quantity discounts on most of our products, re-sale is permitted. Please contact us for permission to resell.

6. Our Products and Allergies

All of our products may contain nut/Gluten traces, and may not be suitable for many allergy sufferers, full ingredients will be supplied upon request. The product and any packaging is not suitable for children under 3 years old.

7. Cancellation

7.1 Orders are bespoke to the buyers requirements our standard terms cannot be cancelled after 14 working days before the intended delivery date, where an order has been pre booked in advance for delivery three weeks before an event our extended terms apply and cannot be cancelled up to 28 days before the date of your event.

7.2 To amend or cancel your order, please contact Maple Molly’s from 9.30am until 5.00pm Monday to Friday or email [email protected].

7.3 We regret that you may not cancel an order for perishable non bespoke food products once your order has been dispatched.

7.4 Once you order has been dispatched and the first delivery attempt has been made, you then become the owner of the said products, we will have no other liability to you than to resend at a further postage cost to you.

8. Cancellation by us

8.1 We reserve the right to cancel the contract between us if:

8.1.1 we have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

8.1.2 we do not deliver to your area; or

8.1.3 one or more of the products you ordered was listed at an incorrect price due to a typographical error.

8.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

9. Delivery and Returns

9.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order, if you fail to receive your order after the second attempt for perishable fragile items no further compensation will be provided. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you. 

9.2 If the address supplied by you is a non-residential address (e.g. business/hospital) we will deliver to the reception/postroom/security/goods in area of the building, accepting a signature from a duly authorised representative of the business / hospital. You should specify the relevant department / ward name / room number of the recipient in the address field when placing your order. Any other details that will help us to deliver your order to the correct person at the correct time should be provided during the checkout process.

9.3 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9.4 The services/times stated on our website and through the checkout process start when the parcel has been collected from us and ends when the first delivery attempt is made. Our standard services timings are not guaranteed, they are at the discretion of the delivery company and the method chosen at checkout, if however your parcel has not been received after 10 working days we will provide a refund or replacement in full. Our express service is guaranteed within 1-2 days.

9.5 Return Policy We cannot except returns for bespoke/made to order or perishable products.

9.6 Due to new COVID-19 measures we are afraid we cannot offer a return on wrongly sent goods, faulty/damaged consumable products, should you receive an item that is faulty or damaged in the post our only obligation is to refund or replace the damaged or faulty items.

9.7 Our standard postage is Royal Mail 48 or Royal Mail 24, under Royal Mails terms and conditions they can deliver your parcel to a neighbour or safe place, they will scan the parcel at the delivery point and provide GPS point of delivery, by agreeing to our terms and conditions at checkout, you are agreeing to these terms. To ensure your parcel is handed to you at your delivery point, signed for services are available.

10. Liability

10.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered you must notify us within 48 hours of receipt and return within 14 days, we shall have no liability to you other than as set out below.

10.2 If you notify a problem to us under this clause, our only obligation will be:

10.2.1 to make good any shortage or non-delivery;

10.2.2 to supply and deliver substitute products if your original choice cannot be delivered for any reason;

10.2.3 to replace any products that are damaged or defective with the support of photographic evidence.

10.2.4 to refund to you the amount paid by you for the products in question in whatever way we choose.

10.2.5 Maple Mollys takes every care to ensure your parcel reaches you in perfect condition, Our prefered carrier is Royal Mail and DPD. In all cases we will require photographic evidence for any damages in the event of a claim.

10.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 10.2.4 above.

10.4 Maple Molly’s, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

10.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

10.6 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

11. Intellectual Property

You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a director of Maple Molly’s Ltd.

12. Your Use of this Website

12.1 You may not use this website for any of the following purposes:

12.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

12.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

12.1.3 interfering with any other person’s use or enjoyment of the website; or

12.1.4 making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

12.2 You will be responsible for our losses and costs resulting from your breach of this clause 12.

13. Our Right to Suspend or Cancel your Registration

13.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

13.2 The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.

14. Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at 63 Stonesby Avenue, Leicester, LE2 6TX. All notices from us to you will be displayed on our website from time to time.

15. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

16. Invalidity

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

18. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

19. Entire Agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleadin

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